I inquired as to what exactly her former consultant was doing to “maintain” the SEO so I could get an idea of what services she was looking for and if I was the right fit or not.
She confessed that she wasn’t even sure what maintenance even entailed.
I prodded a little more. Was he doing social media? Blogging? Creating content? She didn’t think so but still wasn’t entirely sure.
Ladies and Gentleman, as a side note, this is a common scenario I hear of from small business owners. They’re shelling out $300-500+ a month and they’re not exactly sure what they’re getting, aside from a PDF Google Analytics report with data and numbers that they have no idea what to even do with.
Now, I’m not sitting here entirely blaming these SEO companies. There are some great professionals out there that, despite their best intentions to explain the analytics report and describe the activities they’re doing and why, it’s lost on the business owner who is too busy to sit for a moment and not just listen – but hear.
This is why that model is broken. Most SEO professionals don’t connect deeply with their customers and resentment grows on both sides.
But I digress…improving SEO-Client relationships is a talk for another time. What I do want to get back to is what exactly IS “SEO Maintenance” and what does it involve. Because I confess – this could mean a million things in this day and age.
Possible SEO Maintenance Activities
Long gone are the days when “SEO maintenance services” means running down a checklist of technical website tweaks.
In my mind, “SEO maintenance” is this:
- creating great quality, consistently optimized content on the site that is designed to attract links, support internal core pages, and provide fodder for social media promotion and community engagement
- regularly keeping an eye out for improving the technical side of things
- tweaking title tags and meta descriptions to increase conversions once rankings do gain momentum
- taking advantage of “next level” opportunities like structured markup to videos and other supported content
- apply new SEO best practices learned from ongoing education
- strategically optimize evergreen content and any new content brought to the table
- proactively watching for and brainstorming how to attract and pursue natural, relevant links
- provide guidance from an SEO perspective on integration with other digital marketing initiatives
- regularly reviewing analytics and having brainstorming discussions regarding insights gleaned
To sum up, SEO evolves to an optimized content strategy with good website marketing best practices baked in.
Personally, I don’t offer ongoing SEO services. Here’s why: I specialize in SEO Strategy, and do this with companies who want Phase 1 SEO which I take on for 4-6 months, and then Phase 2 for another 3 months when companies want to take their SEO to the next level.
What SEO Experts Say Maintenance Is
I took to The Google to find out what others think “SEO maintenance” services should include, and here’s what I came up with:
This article from Moz states that ongoing SEO services should include:
- Regular review and analysis of analytics
- Changes made in accordance with analytical findings
- Content building and tweaking to help increase chances of being found
- Regular reporting and review to ensure goals are being obtained or at least going in the right direction
- Jump on opportunities opening up in the market
- Spot early signs of decreasing traffic
This article had two good tips that reinforce some of my earlier thoughts:
- Don’t just track the data – review it and use it for any real impact
- Knowing what to do when Google rolls out with an algorithm change
And this article had a great analogy of SEO maintenance with landscaping maintenance:
- “I’m worried you’re going to be like the homeowner who moves into a house with beautiful landscaping and then says to the landscaping company that everything looks great – you don’t need them any more. The reason you have a well-performing website is because of the continual work we are doing on it.”
Here is a company who discusses what their ongoing services include:
- Monthly ranking, traffic and conversion reporting
- Ongoing link building activities
- Revision and optimisation of new content
What Most Assuredly Should NOT Count as “SEO Maintenance” includes:
- Throwing keywords in the meta tags
- Buying cheap links or building links from low-quality directories, low-quality guest blog sites, article directories or syndication sites
- Sending an analytics PDF report without providing insight around it and calling it a day
- Doing the same “maintenance” tasks you were doing 3 years ago
Questions that Determine Ongoing SEO Services Needed:
If you’re looking at what ongoing SEO means for your business, you need to determine:
- How competitive is your industry?
- How competitive are your keywords?
- How savvy is your competition?
- What resources do you have, in-house or external?
- What ongoing marketing activities do you plan on doing?
- What ongoing content do you plan on creating?
- Who reviews your analytics now?
- Who maintains your website now?
Remember – strategy first, implementation second. Just don’t’ stay in strategy mode too long.
What haven’t I thought about here? If you’re an SEO professional, what do you do that involves monthly SEO maintenance? If you’re a business who gets regular SEO maintenance, what exactly does that mean?